Family help & placement referrals — read this first
This is the honest bit, because aged care is a hard decision made at a hard time and you deserve to know exactly how it works.
When you ask us for a free shortlist or to speak to a placement specialist, we connect you with a trusted aged-care placement specialist. Placement specialists are paid by the aged-care home when a family they introduce moves in — this is the long-standing industry model, and it's why their help is free for you. When we make that introduction, we may receive a referral fee from the specialist. That fee never comes out of your pocket, and it never changes the homes we rank or recommend.
- It's free for families. You are never charged for our shortlist, our calculator, or for being connected to a specialist.
- You're never obligated. Speak to a specialist or don't; tour a home or don't. There's no commitment and no pressure.
- We don't spam you or sell your details. We share what you tell us only with the specialist helping you, to provide the help you asked for. We never sell your details to a list or hand them to a dozen homes that then cold-call you.
- You can always do it yourself, for free. The government's My Aged Care line (1800 200 422) is free and is the official starting point — including booking the ACAT assessment you'll need. We say this on our pages because it's true and it matters more than a lead.
Our rankings are editorial and unpaid: homes are ordered on the government's ACQSC star rating and other verifiable data, never on whether they (or a specialist) pay us. If a home isn't a good fit for you, we'd rather tell you than place you.