How to choose a aged care in Australia (2026 checklist)

Choose a aged care by checking these five things first: (1) relevant credentials and registration with the appropriate industry body, (2) a minimum of 50+ public reviews averaging 4.5+, (3) transparent itemised pricing in a written quote, (4) availability within your timeframe, and (5) responsiveness to your initial enquiry. Shortlist 3 candidates, ask the same 5 questions of each, and choose the one that scores highest on communication and value — not just the lowest price.

Call My Aged Care on 1800 200 422. The assessment is free and conducted by a qualified team (usually a nurse or social worker) at your parent's home. It takes 1-2 hours and determines what level of care they're eligible for — Home Care Package levels, residential aged care, respite, or transition care. You'll receive a referral code by post within 2-4 weeks. Without an ACAT code, you cannot access subsidised aged care services.

Residential aged care costs include a Refundable Accommodation Deposit (RAD) of $400k-$1.2M (returned when you leave), the Basic Daily Care Fee of $61.96/day (paid by everyone), a means-tested care fee of 0-$32,718/year based on income and assets, and optional extra services fees. Total annual cost ranges from $30,000 (low-means residents) to $90,000+ (premium homes). In-home care via Home Care Packages is much cheaper: $7,500-$61,000/year depending on level.

These categories were abolished in 2014. Aged care homes now offer a mix of care levels and adjust as residents' needs change. Your level of subsidy is determined by the Aged Care Funding Instrument (ACFI) assessment done after admission. This means you don't need to move homes if your mum's needs increase — the same home will provide more support and the government subsidy will increase accordingly.

In metropolitan Melbourne, Sydney, Brisbane, Adelaide, and Perth, most homes have vacancies and placement can occur within 1-4 weeks of an ACAT assessment being completed. Premium homes in inner suburbs may have 3-12 month waitlists. Regional homes are typically faster (1-2 weeks). Specialist dementia care units are slower (4-12 weeks) due to limited bed numbers. If urgent placement is needed, a placement service can identify homes with same-week vacancies.

The government heavily subsidises aged care through the Aged Care Subsidy. The amount depends on a means assessment of your parent's income and assets. Low-means residents pay only the Basic Daily Care Fee ($61.96/day) and have their accommodation costs covered. Higher-means residents pay more, including a means-tested care fee up to $32,718/year and full accommodation costs (RAD or daily payment). Services Australia conducts the means assessment — submit forms SA457 (income) and SA485 (assets).